Return and refund policy

At proudsoar™, customer satisfaction is our top priority. We stand behind the quality of our home products and want you to be completely delighted with every purchase. If for any reason you are not entirely satisfied, this policy outlines how we handle returns, replacements, and refunds.

1. 30-Day Return Window

We offer a 30-day return policy, giving you 30 calendar days from the date you receive your package to request a return.

To qualify for a standard return:

  • The product must be in its original, unused, and undamaged condition.

  • All original packaging, protective wraps, user manuals, and tags (if applicable) must be fully intact.

  • A valid order number or proof of purchase must be provided.

2. How to Request a Return

To begin a return, please follow these steps:

  1. Send an email to service@cvdfdvcsd.asia with your Order ID and the reason for your request.

  2. Once authorized by our support team, we will send you a Return Merchandise Authorization (RMA) along with detailed mailing instructions and a return shipping label.

  3. Pack the item securely and ship it to the address specified in your authorization email.

⚠️ Important Notice: Packages sent back to us without prior return approval and an official RMA will be rejected and sent back to the sender.

3. Damaged, Defective, or Incorrect Items

Please inspect your items upon receipt.

If your order arrives defective, damaged during transport, or if you receive the wrong product, please notify us within 72 hours of delivery at service@cvdfdvcsd.asia. Include clear photos of the issue, and our team will immediately arrange a free replacement or a full refund.

4. Non-Returnable & Excluded Items

To ensure hygiene and safety, certain product categories are non-refundable:

  • Personal hygiene and beauty care items.

  • Customized, personalized, or made-to-order goods.

  • Hazardous, flammable, or liquid materials.

  • Final sale items, promotional clearance, or gift cards.

  • Original shipping fees paid at checkout (unless the item was damaged/incorrect upon arrival).

5. Exchanges

The most efficient way to exchange an item is to submit a return for the original product. Once your return is accepted, you can place a new order for your desired item directly through our store.

6. European Union Customers (14-Day Right of Withdrawal)

If your shipment is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without penalty.

The returned item must remain unused, sealed in its original packaging, and accompanied by proof of purchase. This right exists alongside our standard global policy.

7. Refund Processing & Timelines

Once your return arrives at our facility and passes inspection, we will send you an email confirmation regarding your refund status.

  • Approved Refunds: The refund will automatically be credited back to your original payment method within 5 to 10 business days.

  • Bank Processing: Please note that your bank or credit card company may take additional time to post the credit to your account statement.

  • If more than 15 business days have passed since your refund confirmation and you have not received it, please reach out to us at service@cvdfdvcsd.asia.

8. Return Address & Logistics

Do not send returns directly to our corporate address without authorization. Approved returns will be directed to our designated processing center via the instructions on your RMA label.

  • Corporate Office: proudsoar™, 1931 Tyler Ave, South El Monte, CA 91733, USA

  • Support Email: service@cvdfdvcsd.asia

  • Customer Hotline: +1 626 623 8766