Shipping policy

At proudsoar™, we are dedicated to bringing high-quality, thoughtful home essentials directly to your doorstep. We want your shopping experience to be seamless, transparent, and reliable from the moment you place an order to the day your package arrives.

This policy outlines everything you need to know about our order processing, delivery timelines, and shipping standards.

Our Fulfillment Philosophy

proudsoar™ operates on a streamlined, direct-to-consumer model. By partnering directly with specialized manufacturing hubs and global logistics fulfillment centers, we eliminate traditional retail markups and unnecessary warehouse footprint.

This smart supply chain model allows us to:

• Offer premium, well-crafted home goods at accessible prices

• Maintain strict quality control prior to dispatch

• Minimize excess storage waste for a more conscious footprint

We truly appreciate your patience as we fulfill your order with the care it deserves.

1. Order Processing & Shipping Rates

Every item undergoes a careful quality check and packing process before leaving our warehouses.

• Standard Processing Window:

  Please allow 2 to 4 business days for us to prepare, verify, and pack your order before shipment.

• Peak Season Notice:

  During major holiday seasons, promotional events, or sale periods, processing may take up to 5 business days.

• Flat-Rate Shipping:

  We keep shipping simple—a flat rate of $5.99 applies to all orders, regardless of size or weight.

2. Estimated Shipping Timelines

Because our items are dispatched directly from global logistics centers, transit times may vary depending on your destination:

Please note: Delivery estimates begin once your package has been handed over to the carrier, not from the moment the order is placed.

3. Package Tracking

As soon as your shipment is dispatched, you will automatically receive a Shipping Confirmation Email containing your unique tracking number and portal link.

• Tracking Activation: It may take 1 to 3 business days for carrier systems to scan and reflect live progress updates after your label is generated.

• In-Transit Status: If status updates temporarily pause while your package is moving between international hubs, rest assured your order is still safely en route.

4. Customs, Import Fees & Taxes

International shipments are delivered on a DDU (Delivered Duty Unpaid) basis.

• Any applicable import taxes, tariffs, or local customs fees levied by your home country remain the sole responsibility of the recipient.

• While small household and home storage items rarely incur additional customs charges, clearance regulations vary by region. proudsoar™ is not liable for customs-related transit holds.

5. Order Changes & Cancellations

To ensure swift delivery, our fulfillment team begins processing orders shortly after they are submitted.

• If you need to update your delivery address or request a cancellation, please email us at service@cvdfdvcsd.asia within 12 hours of placing your order.

• Once an order has entered our automated packing pipeline, we are unable to stop or modify the shipment.

6. Damaged, Defective, or Missing Orders

Your peace of mind is our highest priority.

• Received a Damaged Item?

  If your order arrives damaged during transit, please take clear photos/videos of the product and packaging, then email us within 72 hours of delivery. We will promptly issue a free replacement.

• Lost in Transit?

  If the shipping carrier officially confirms your package is lost in transit, we will re-ship your order at no additional cost to you.

Need Assistance?

If you have any questions regarding your shipment, feel free to contact our customer support team:

• Company: proudsoar™

• Email: service@cvdfdvcsd.asia

• Phone: +1 626 623 8766

• Address: 1931 Tyler Ave, South El Monte, CA 91733, USA